Help
Troubleshooting
The most common issues we see — what they mean, why they happen, and the fix.
OAuth connection fails or hangs
Symptoms: clicked "Connect", got redirected, ended up back on Accounts with no new account row.
Most common causes
- Browser blocking third-party cookies. Try in an incognito window with cookies enabled.
- You denied a requested scope. All requested scopes are required — denying any one cancels the connection. Try again and accept all.
- You're signed into multiple platform accounts. Some platforms silently use the wrong one. Sign out of all IG/FB/TikTok accounts in the browser, then retry.
A post failed to publish
Open the post detail page — every variant shows its exact error message. The most common ones:
“Token expired” / “Invalid OAuth access token”
The platform's access token aged out before our nightly refresh job could rotate it. Reconnect that account from Accounts and republish the post.
“Media format not supported”
Common with TikTok (must be MP4/MOV) and Instagram Reels (9:16, ≤ 90s, < 100 MB). Re-upload in the right format and republish.
“Duplicate content” (mostly X)
X blocks identical text within a short window. Edit the variant slightly (one word, one emoji) and retry.
“Rate limit exceeded”
You've hit the platform's daily post cap. Wait until the next day or use a different account.
My LinkedIn / Facebook page isn't showing up
Both platforms only expose Pages where your role has the Content permission. Ask a Page admin to upgrade your role and reconnect.
Instagram says “Professional account required”
Open the Instagram mobile app → Settings → Account → Switch to professional account and pick "Creator" or "Business". Then retry the Flowtive connect flow.
TikTok posts go to Inbox / drafts, not feed
That's by design — TikTok's Direct-Post permission requires a custom App Review per app. Until we're reviewed, posts upload to your TikTok Inbox where you tap once to publish. More in Connecting social accounts.
“You've hit your AI usage limit”
Each plan has a monthly AI call quota — see Billing & plans. Either wait until the 1st of the next month, or upgrade.
“Upload exceeds your storage cap”
Each plan has a media storage cap. Delete unused files at Media library, or upgrade. See Billing & plans.
I'm not getting Flowtive emails
- Check spam / junk first.
- Whitelist
noreply@flowtive.appandhello@flowtive.app. - Confirm email preferences are on at Settings → Email.
- Still nothing? Email us — we'll check delivery logs.
My API key returns 401 Unauthorized
Three things to check:
- The key was revoked. Issue a new one at Settings → Developer.
- You're missing the
Bearerprefix in the header. - Whitespace got copied with the key (a leading space breaks it). Re-copy.
Authorization: Bearer fl_live_abc123...Still stuck?
Email us at hello@flowtive.app with:
- The workspace email you're signed in with
- The platform / feature involved
- Screenshots if relevant
- Approximate time the issue happened (so we can find logs)
We typically reply within one business day.